Frequently Asked Questions

About the SUBWAY® Card Program

What is the SUBWAY® Card Program?

The SUBWAY® Card is an electronic spending/gift card that can be purchased in any amount between $5 and $100 at participating SUBWAY® restaurant locations throughout the U.S. and Canada. SUBWAY® Cards are reusable and reloadable so money can be added to SUBWAY® Cards at any time, making them a convenient way to pay for SUBWAY restaurant menu items.

Where can I use SUBWAY® Cards?

SUBWAY® Cards can be used at participating SUBWAY® restaurant locations throughout the U.S. and Canada.

If I forget my SUBWAY® Card and want to make a purchase, can I use my phone number, driver’s license or personal ID to make a purchase?

No, not at this time. SUBWAY® Cards require the same level of security as credit cards as they contain cash balances. Accordingly, we currently require that Cards be presented at the time of purchase.

Is there any charge for using my SUBWAY® Card like cash?

No. This is a no-fee service that is offered to SUBWAY®

customers as a convenient way to pay for their favorite SUBWAY®

restaurant menu items.

Do cash balances on SUBWAY® Cards expire? Are there fees or penalties if I don't use my card frequently?

Cash balances on SUBWAY® Cards do not expire nor decrease over time due to non-use, nor are there any fees or penalties for dormancy. Occasionally special Promotional SUBWAY® Cards that do have expiring balances are distributed on a limited basis; however, these cards are clearly marked as such with the valid start date and the expiration date on the front of the card.


Sub Club® Stamps

Can I still use my Sub Club® card?

No. The Sub Club® card and stamps program is an older program that has been phased out. Some participating SUBWAY® restaurants replaced the old program with the new SUBWAY® Rewards Card Program. Ask your favorite SUBWAY® restaurant location if they are participating on your next visit.

 

SUBWAY® Card Rewards Program

What is the SUBWAY® Card Rewards Program?

Some participating SUBWAY® restaurants have adopted the SUBWAY® Card Rewards Program, which replaces the old Sub Club® stamps program. Under the Rewards Card Program, customers earn one (1) point for every dollar spent on SUBWAY® restaurant menu items. The points can then be redeemed for free menu items. Points are rounded up or down to the nearest dollar, prior to sales taxes. Ask your favorite SUBWAY® restaurant location if they are participating on your next visit.

How can I earn Rewards Points?

Rewards Points are automatically calculated and added to your account at the time of purchase. You must present your SUBWAY®  Card at the time of purchase in order to earn Points. In the event the SUBWAY® restaurant location is unable to load Rewards Points onto your card due to technical issues, you may mail in your receipt to have them added. Complete the Request Form for Rewards Points and then mail it, along with your original receipt(s), to the address provided on the form. Points will only be awarded on purchases made at SUBWAY® restaurants that participate in the Rewards Card Program.

Can Rewards Points be earned when a SUBWAY® Card is loaded with cash or credit (for use as a Gift or Cash Card)?

No, unless a special promotion is running. Points are earned only when SUBWAY® restaurant menu items are purchased.

What can I get with my Points?

Points can be redeemed for the following menu items:

  • 10 Points = 1 Cookie
  • 15 Points = 1 Bag of Chips
  • 20 Points = 21 oz. Drink
  • 35 Points = Mini Sub
  • 50 Points = Regular 6” Sub or Wrap
  • 75 Points = Regular Foot-Long Sub or Salad

Where can I use SUBWAY® Cards in the Rewards Program?

SUBWAY® Rewards Cards are currently available in participating SUBWAY® restaurant locations in Florida, Ohio, Georgia, Washington, Oregon, California, Idaho, Utah, Wyoming, Kentucky, West Virginia, Pennsylvania, New York, Massachusetts and Vermont. In Canada, Rewards Cards are currently available in Ontario. Points will only be awarded on purchases made at SUBWAY® restaurants that participate in the Rewards Card Program. Ask your favorite SUBWAY® restaurant location if they are participating on your next visit. Rewards Cards will only be issued and accepted in participating SUBWAY® locations.

How long will SUBWAY® Rewards Points last?

Rewards Points expire 36 months from the date they are rewarded, unless stated otherwise by us.

 

Back to top

Balance & Activity

What is a SUBWAY® Card PIN used for and where do I find it?

A SUBWAY® Card PIN is used to help identify you when talking with customer service representatives or checking account information by telephone or on our website. It can be found by scratching off the silver box located on the back of the SUBWAY® Card.

How do I check my balance(s) and activity on my SUBWAY® Card?

You can check your SUBWAY® Card or Point balance by:

  • Visiting any participating SUBWAY® restaurant and have a Sandwich Artist® swipe your card at the point of sale terminal (POS)
  • Calling the toll-free telephone number (877) 697-8222
  • Checking your account online at www.mysubwaycard.com

Do I need to purchase another SUBWAY® Card if I use up the amount on the Card?

No. The SUBWAY® Card is reusable and reloadable so you can add money to the existing Card at any time and use it as a convenient method of payment in participating SUBWAY® restaurant locations.

Can cash balances from two cards be combined onto one card?

If you have more than one SUBWAY® Card with cash loaded on them, you can merge the balances from one Card to the other, provided that all cards have been registered under the same profile at www.mysubwaycard.com, and provided you are merging two or more of the same card type (example: Cash Card to Cash Card, not Cash Card to Rewards Card or vice versa).

 

Registering Your SUBWAY® Cash Card

Why should I register my SUBWAY® Card?

By registering your SUBWAY® Card you can help protect the balance remaining on your Card if it is ever lost or stolen. Additionally, once registered you are eligible to receive special promotional offers unless you have chosen to opt-out of receiving these offers. Register online.

If I register, will my privacy be protected?

Yes. We currently do not share your information with any third party or affiliate companies. You can choose to receive communication from SUBWAY® Restaurants by opting in during registration, and can change your preference at anytime by logging into your account at www.mysubwaycard.com. See our Privacy Policy for more information.

 

Replacement Card Information

My SUBWAY® Card was stolen, what do I do?

Cash and Rewards cards should be treated as CASH. Unless the card is registered at www.mysubwaycard.com, we will not replace the points you may have earned or the cash value on a lost card. If your Card is registered, we will freeze the remaining unused balance and a replacement Card will be issued.

To freeze the remaining unused balance on your SUBWAY® Card, call the SUBWAY® Card Help Line at 1-877-697-8222 and select Option 0 at the main menu. After the SUBWAY® Representative freezes your remaining balance, print out the Replacement Request Form, and mail the completed form along with the original purchase receipt to:

  • Value Pay Services LLC
  • Attention: Card Replacement Request
  • 9200 South Dadeland Blvd. Suite 705
  • Miami, Florida 33156

A replacement card will be issued for the lost or stolen cash card within 4-6 weeks after the completed form is received.

My SUBWAY® Card is damaged and unreadable, what do I do?

If your SUBWAY® Card is damaged and unreadable, you can have your balance transferred to a new SUBWAY® Card at your local SUBWAY® restaurant or if your SUBWAY® Card is registered at www.mysubwaycard.com, SUBWAY® will freeze the remaining unused balance and a replacement Card will be issued.

To freeze the remaining unused balance on your SUBWAY® Card, call the SUBWAY® Card Help Line at 1-877-697-8222 and select Option 0 at the main menu. After the Card Representative freezes your remaining balance, print out the Replacement Request Form, and mail the completed form along with the original purchase receipt to:

  • Value Pay Services LLC
  • Attention: Card Replacement Request
  • 9200 South Dadeland Blvd. Suite 705
  • Miami, Florida 33156

A replacement card will be issued for the damaged cash card within 4-6 weeks after the completed form is received.

Can I get cash back or a refund if I have a SUBWAY® Card dollar balance?

Employees at SUBWAY® restaurants cannot give you any cash refunds for balances left on cards. The balance must be used on SUBWAY® Card purchases.

In States that require cash refunds on cards, cardholders can obtain a refund at a participating SUBWAY® location , or print out the Account Balance Refund Request Form and then mail the completed form with their SUBWAY® Card to:

  • Value Pay Services LLC
  • Attention: Card Refund Request
  • 9200 South Dadeland Blvd. Suite 705
  • Miami, Florida 33156

Please allow 4-6 weeks processing time for refund checks to be issued.

 

Corporate Sales

How can I order SUBWAY® Cards for my business

Simply print out the Corporate Bulk Order Form, and fax your order in, or call us for additional information at 1-888-445-9239 x1273.

Will I receive a discount for large SUBWAY® Card orders?

Please contact us directly at 1-888-445-9239 ext. 1273 to discuss discounts on substantially large orders.

How long will it take me to receive my order?

Most orders received during regular Eastern Time Zone business hours will be processed within 48 hours. Normally, orders are shipped via UPS. Other shipping methods are also available. Ask us for further details.

What are my payment options?

ACH transfers are the preferred method of payment. We will also accept a credit card or company check. Please note that your order will not be processed until the check has cleared.

Will I need my Federal Tax Identification Number?

Yes. We require a Federal Tax ID number, to verify your business status.

What is the return policy on Corporate Sales?

SUBWAY® Cards can not be returned for refunds.

Do cards come with envelopes?

SUBWAY® Card envelopes are available for purchase along with your SUBWAY® Cards.

 

Back to top