The SUBWAY® Card is an electronic spending/gift card that can be purchased in any amount between $5 and $500 at participating SUBWAY® restaurant locations throughout the U.S. and Canada, or online at www.mysubwaycard.com. SUBWAY® Cards are reusable and reloadable so funds can be added to SUBWAY® Cards at any time, making them a convenient way to pay for SUBWAY® restaurant menu items.
To view the SUBWAY® Card Terms and Conditions, click here.
If I forget my SUBWAY® Card and want to make a purchase, can I use my phone number, driver’s license or personal ID to make a purchase?
No, not at this time. We currently require that Cards be presented at the time of purchase.
Is there any charge for using my SUBWAY® Card?
No. This is a no-fee service that is offered to SUBWAY® customers as a convenient way to pay for their favorite SUBWAY® restaurant menu items.
Do SUBWAY® Cards expire? Are there fees or penalties if I don't use my Card frequently?
The SUBWAY® Card never expires, nor do we charge any fees in connection with its use, or penalties for dormancy.
Occasionally special promotional SUBWAY® Cards which do have expiring balances are distributed on a limited basis; however, these cards are clearly marked as such with the valid start date and the expiration date on the front of the card.
SUBWAY® Card Rewards Program
What is the SUBWAY® Card Rewards Program?
SUBWAY® Cards may be used to participate in our Rewards Program, which replaced our old Sub Club® stamps program. The SUBWAY® Card Rewards Program is a discretionary program which has been adopted by participating SUBWAY® restaurants in some but not all markets.
Under the SUBWAY® Card Rewards Program, customers may earn one (1) Rewards Point for every dollar spent on SUBWAY® restaurant menu items. Rewards Points are rounded up or down to the nearest dollar, prior to sales taxes. For instance, a purchase of between $1.00 to $1.49 would earn one (1) Rewards Point, and a purchase of between $1.50 to $1.99 would earn two (2) Rewards Points.
SUBWAY® Card Rewards Points may not be earned on coupon or register discount redemptions, sales tax, or transactions using Reward Points. Nor may they be earned on Card purchases or reloads, except in connection with special promotional offers.
Earned Rewards Points may be redeemed for certain menu items, at no charge, in accordance with the redemption schedules referenced below.
Do I have to register my SUBWAY® Card to participate in the Rewards Program?
Yes, subject to certain limited exceptions, you must register your SUBWAY® Card in order to be able to earn Rewards Points. The exceptions relate to Cardholders who earned Rewards Points prior to January 1, 2015. Such Cardholders may continue to earn Rewards Points without registering their Cards until March 31, 2015, except as otherwise stated in connection with certain promotional offers.
Some participating SUBWAY® restaurants which have adopted the Rewards Program are currently offering SUBWAY® Cardholders who register their Cards on or after January 1, 2015 a bonus award of 50 Reward Points. Such Cardholders will also be entitled to an automatic retroactive award of Reward Points on any purchase made within 48 hours prior to Card registration. This promotion only applies to SUBWAY® Cardholders who are creating a SUBWAY® Card account profile for the first time. It is not applicable to new Cards being added to existing accounts.
If I forget my SUBWAY® Card, can I still earn Rewards Points?
Yes, if you don’t have your SUBWAY® Card with you, you can provide the telephone number associated with the registration of your Card at the time of purchase, and you will be able to earn Rewards Points.
If I forget my SUBWAY® Card, can I still use Rewards Points?
No, not at this time. You must present your SUBWAY® Card at the time of purchase in order to be able to redeem Rewards Points. You cannot use the telephone number associated with the registration of your Card to redeem Rewards Points.
Do SUBWAY® Card Rewards Points expire?
Yes. Earned Rewards Points expire 36 months from the date they are earned if not used, unless stated otherwise by Value Pay Services LLC or prohibited by law.
What do I do if a SUBWAY® restaurant is unable to load Rewards Points into my account due to technical issues?
In the event that a participating SUBWAY® restaurant is unable to load Rewards Points into your account due to technical issues, you may have the Rewards Points added retroactively. To do this, print out the Request Form for Rewards Points, complete the form, and mail it along with the original purchase receipt(s) showing an entitlement to Rewards Points to the address indicated on the form. You may submit one Request Form with multiple receipts, but you must submit the original purchase receipt(s) – and not copies – in order for Rewards Points to be added retroactively. The Request Form and receipts must be submitted and received by us within 90 days of the date of purchase in order for Rewards Points to be added retroactively. Request Forms and receipts received more than 90 days after the date of purchase will not be processed.
What can SUBWAY® Card Rewards Points be redeemed for?
SUBWAY® Card Rewards Points may be redeemed for specific SUBWAY® menu items, in accordance with the following redemption schedules linked below:
What is a SUBWAY® Card PIN used for and where do I find it?
A SUBWAY® Card Personal Idenfication Number (“PIN”) is used to help identify you when talking by telephone with customer service representatives or checking account information online. The PIN can be found by scratching off the silver box located on the back of the SUBWAY® Card.
How do I check my balance(s) and activity on my SUBWAY® Card?
You can check your SUBWAY® Card or Point balance by:
Visiting any participating SUBWAY® restaurant and have a Sandwich Artist® swipe your card at the point of sale terminal (POS)
Calling the toll-free telephone number (877) 697-8222
Do I need to purchase another SUBWAY® Card if I use up the balance on the Card?
No. The SUBWAY® Card is reusable and reloadable. You can reload your SUBWAY® Card at participating SUBWAY® restaurants in the U.S. and Canada, using cash or a credit card. You can also reload your SUBWAY® Card online at www.mysubwaycard.com or through the SUBWAY® App! using a credit card.
The maximum value that can be associated with any one SUBWAY® Card at any given time is $500.00. The maximum value that can be associated with a Card on any calendar day, between beginning balance and reload activity, is $2,000.00. No single individual may purchase Cards with a total value of more than $10,000.00 on any calendar day.
Can balances from two cards be combined onto one card?
If you have more than one SUBWAY® Card with balances, you can transfer the balances from one card to the other, provided that all cards have been registered under the same profile at www.mysubwaycard.com, and as permitted by applicable law. Limitations on reloadability and maximum card balances may apply.
Can I get cash back or a refund if I have a SUBWAY® Card balance?
SUBWAY® Cards are not redeemable for cash except as required by law.
If you are eligible for cash back as defined by your state laws, you can obtain a refund at a participating SUBWAY® restaurant location or by following these steps:
Call 1-877-697-8222 IMMEDIATELY to have your account balance frozen.
Print out the Account Balance Refund Request Form and then mail the completed form with your SUBWAY® Card to the address indicated on the form.
Please allow 4-6 weeks processing time for refund checks to be issued.
What if my SUBWAY® Card is declined at a SUBWAY® restaurant?
We cannot guarantee acceptance of your Card at all SUBWAY® Restaurant locations because SUBWAY® restaurants operate as independent franchises. To find participating SUBWAY® restaurants, click here. Please contact our Customer Service Helpdesk at 877-697-8222 for further assistance. The telephone number is also located on the back of your Card.
Registering Your SUBWAY® Card
Why should I register my SUBWAY® Card?
By registering your SUBWAY® Card, you can help protect the balance remaining on your Card if it is ever lost, stolen, damaged, or otherwise rendered unreadable. Additionally, once registered you are eligible to receive special promotional offers unless you have chosen to opt-out of receiving these offers.
How do I register my SUBWAY® Card?
You can register your SUBWAY® Card online by clicking here.
If I register, will my privacy be protected?
Replacement Card Information
What if my SUBWAY® Card was lost or stolen?
You are responsible for all transactions associated with your Card, whether authorized or unauthorized. You should, therefore, safeguard your Card.
If you have registered your SUBWAY® Card and it is subsequently lost or stolen, call the SUBWAY® Card Help Line at 1-877-697-8222 and select Option “9.” You will be transferred to a SUBWAY® customer service representative who will be able to freeze the remaining unused balance on your Card as of that time.
Once the SUBWAY® customer service representative freezes the remaining unused balance on your Card, print out the Replacement Request Form, complete it, and mail the completed form along with the original purchase receipt for the Card to the address indicated on the form. We will issue a replacement Card within 2-3 weeks after the completed form and original purchase receipt are received.
Unless the SUBWAY® Card is registered at www.mysubwaycard.com, we will not replace the balance on a Card which has been lost or stolen, or the Rewards Points you may have earned.
My SUBWAY® Card is damaged and unreadable, what do I do?
If your SUBWAY® Card is damaged and/or unreadable, you can have your balance transferred to a new SUBWAY® Card at a participating SUBWAY® restaurant. If your SUBWAY® Card is registered at www.mysubwaycard.com, you can also have your account frozen and a replacement Card issued by mail.
To freeze the remaining unused balance on your SUBWAY® Card, call the SUBWAY® Card Help Line at 1-877-697-8222 and select Option “9.” You will be transferred to a SUBWAY® customer service representative who will be able to freeze the remaining unused balance on your Card as of that time. Once the SUBWAY® customer service representative freezes the remaining unused balance on your Card, print out the Replacement Request Form, complete it, and mail the completed form along with the original purchase receipt for the Card to the address indicated on the form. We will issue a replacement Card within 2-3 weeks after the completed form and original purchase receipt are received.
How can I order SUBWAY® Cards for my business?
Simply print out the Corporate Bulk Order Form, complete the form, and mail it along with payment to the address indicated on the form. For additional information or assistance, you may contact us directly at 1-888-445-9239 x1273, or via e-mail to email@example.com.
Will I receive a discount for large SUBWAY® Card orders?
Please contact us directly at 1-888-445-9239 ext. 1273 to discuss discounts on substantially large orders.
How long will it take me to receive my order?
Most orders received during regular Eastern Time Zone business hours will be processed within 48 hours. Normally, orders are shipped via Fed Ex. Other shipping methods are also available. Ask us for further details.
What are my payment options?
ACH transfers are the preferred method of payment. We will also accept a credit card or company check. Please note that your order will not be processed until the check has cleared.
Will I need my Federal Tax Identification Number?
Yes. We require a Federal Tax ID number, to verify your business status.
What is the return policy on Corporate Sales?
SUBWAY® Cards can not be returned for refunds.
Do SUBWAY® Cards come with envelopes?
SUBWAY® Card envelopes are available for purchase along with your SUBWAY® Cards.